Service · Data prep
An AI system is only as smart as what it can see. We get your docs, wikis, tickets, and contracts into a state your agents can use: cleaned, indexed, owned, and kept fresh.
Today
After
Indexed corpus
v1.4onboarding · current
T. Park
policies · ratified
Legal
FAQ · v3
CS team
kickoff plays
GTM
Where your knowledge lives
We don't dump everything into a vector store and hope. We grade each source by signal density and clean before we index, so retrieval doesn't surface garbage.
Wiki
C+1,240 pages
duplicates, stale
Tickets
A−84k closed
high signal
Contracts
B612 docs
needs OCR
Slack
B+3 yrs
channel scoped
Drive
C22k files
noisy
DB tables
A147
structured
What we do to it
01
Inventory
Catalog every place knowledge lives. Rank by leverage and quality.
02
Curate
Remove what's stale. Merge duplicates. Add owners and dates.
03
Index
Build retrieval (RAG, search, chunking) tuned to your content.
04
Refresh
Pipelines that keep the corpus current. Freshness alerts when it rots.
A query, end to end
"Can we accept ACH from EU customers under the new policy?"
Retrieved chunks · 3 of 1,240
policies / payments-v3.md · §4.2
ACH accepted for SEPA-zone customers as of 2025-11-01…
0.94
Legal
tickets / #2841 · resolved
EU customer ACH onboarding flow confirmed working with…
0.81
CS
wiki / payments-runbook · current
ACH availability matrix by region. SEPA = supported…
0.77
Finance
Grounded answer
Yes. ACH is accepted for SEPA-zone customers as of Nov 2025 (policies / payments-v3.md §4.2). Confirmed in ticket #2841 and the payments runbook.
Stays fresh
Every doc has an owner and a freshness date. When something falls behind, the owner gets pinged before the system starts citing a stale answer.
We set up the pipelines and dashboards so the corpus stays current after we leave.
Freshness · this week
96% freshpolicies / payments-v3
Legal
2d
wiki / pricing-faq
GTM
11d
wiki / onboarding
Ops
47d
tickets / FAQ-cluster
CS
auto
Same answer, different scopes
Question
"What's our largest at risk account?"
AE · West
own book
Acme · $185k
VP Sales
all books
Northwind · $1.4M
SDR · East
no access
Not authorized
Permissioned by user
The system only sees what each user is allowed to see, pulled from the same identity and ACL setup you already run. Each user gets an answer scoped to their access, with the same audit trail.
There's no parallel permission system to babysit: add a user in Okta and the rest follows.
Thirty minutes. We'll grade your sources on the call and tell you which to clean first.