Service · Training & adoption
We embed champions, run hands on training, hold weekly office hours, and track real usage, so the tool you bought becomes the tool your team can't work without.
Weekly active · 16 wks
92%
vs. industry average 19% · plateau usually hits at week 4
Champions network
We pick champions early and train them until they can run the rollout without us.
Sales
Champion · M. Chen
18 users
Customer Success
Champion · T. Park
12 users
Finance & Ops
Champion · J. Rao
9 users
Engineering
Champion · A. Soto
24 users
Support
Champion · L. Kim
15 users
A weekly rhythm
Anyone brings a real workflow (a stuck deal, a stalled close, a thorny ticket) and walks out with a working agent or skill that solves it.
This is where slideware demos turn into Monday-morning habits. We hold these every week until the team stops needing us.
Week 7 · live
Mon
Tue
Wed
Thu
Fri
Role-specific tracks
We don't run a generic "intro to AI" deck. Every session is built around a real workflow that team owns.
Sales
Sessions · 4 weeks
Account research before every call
Drafting follow-ups in your voice
Logging calls into Salesforce
Forecasting from real activity
Finance & Ops
Sessions · 4 weeks
Variance digging without a BI ticket
Vendor and contract review
Close package automation
AR follow-ups that go out on time
Engineering
Sessions · 4 weeks
Code review at PR time
Incident triage and RCA drafting
Migration mechanics for legacy code
Test generation from real bug reports
Monthly readout · March
FOR THE BOARDHours saved
1,840
+24% MoM
Workflows automated
37
+9 this month
DAU across teams
82%
all 5 teams
CS escalations
−42%
vs. baseline
Wins this month
· Sales: 8 deals recovered through stuck deal agent
· CS: Northwind churn averted, $184k retained
· Eng: PR review cycle down 41%
Wins reported up
We measure hours saved, workflows automated, and escalations avoided per team, and the champions sign off before the numbers go to your QBR.
The rollout becomes something you can defend to the board, not a tool spend you have to apologize for.
Thirty minutes. We'll sketch the champions network, the office hours cadence, and the first three role-specific tracks.